ORDER INFO

Shopping Cart

Select your items and click on ‘Add to Cart’. When you have select all your items, click on ‘Proceed to Checkout’. You will be asked to enter your billing information. Complete the required fields and click on ‘Place Order’. You will be brought to a page which will confirm that your order has been received with your order details. Please take note of your Order ID which will be used as payment reference A order confirmation will be sent to your email address. Proceed to make payment to the details provided and reply the email to inform us of payment made in this format: IB Nick Name: Transaction Reference: Date of Transaction: Kindly note that items are received only for 24 hours after customers receive the order confirmation email.

Payment method

TEA VOYAGE accepts the following payment options: 1. Internet Banking (DBS/POSB/UOB) 2. ATM transfers (DBS/POSB/UOB) 3. PayPal accepts VISA, MasterCard, Discover and American Express credit card payments online Other payment options will only be accepted upon approval. In cases where extra charges are involved, all costs will be borne by customers. Concealed cash will not be accepted. Payment verification will take 3 working days. Once payment has been verified, an email confirmation will be sent when the package has been sent out.

Delivery Information

Postage is charged according to the cumulative weight of the items and in accordance to the postage rates as provided by the mail service provider. The TEA VOYAGE’s default mail service provider is SingPost and you can find the postage rates for local packages and overseas packages at their website. In addition, a handling fee of up to S$0.50 will be charged for each transaction.

Door to Door Delivery

Door to door courier service is offered to ensure safe delivery of your items. This is free for orders above S$50. For orders between $30 and $50 a standard charge of S$5 applies.  Please note that we do not deliver for orders less than $30. For such orders self-collection is available at our prevailing retail outlets. Do note that delays can occur in delivery, and these delays are beyond our control.

Free Shipping Promotion

Unless otherwise stated, free shipping is available for orders SGD 50 and above and covers the normal postage costs only within Singapore. Alternative shipping options are available at additional costs.